RECENT INSIGHTS
Sometimes websites have good SEO, a good message, and even good intentions, but they can’t seem to close deals and complete transactions. Users keep bouncing out, abandoning forms, hesitating to Buy Now, and in general dropping the website like it was 3rd period Latin. In fact, around 55% of shoppers indicate that friction at checkout […]
Healthcare CMOs are noticing something odd about how their websites convert inbound visitors to new patients. Research indicates that 65% of website traffic to medical landing pages (i.e. with Contact Forms) comes through search ads, while social media ads represent just 20% of inbound traffic – but social visitors convert at 2x the rate. True, […]
Popups earned a bad reputation when they were first introduced. They were abrupt, interruptive, impertinent, and rude, like a bad party guest. In fact, popups used to be the most hated type of web ad, and Google penalized search rankings for popups that interfered with content delivery. But popups are enjoying a renaissance, thanks to […]
Google will delete historic website analytics data on July 1, 2024. From what we see, there are still a lot of organizations that haven’t prepared for this deadline. So, for the whole stadium: All access to Universal Analytics will be turned off, even read-only access, and all UA data will be deleted. It’s hard to […]
Findability means that people who have arrived at your website can locate what they want, where they expect to find it, and move deeper into whatever decision-making process brought them there. For marketing managers conscious of website conversion metrics, findability is an essential website attribute. Here’s a handful of ways to improve it. How to […]
Despite persistent reports that the human attention span is in freefall, marketers still use long-format content on their websites. Some examples: Brutally long lists of 15 bullets or more. Explainer videos longer than 5 minutes. 57-slide presentations. 10-step purchase processes. Deadly dull downloadable documents. Marketers, there’s nothing wrong with deep content – users will engage […]
More than 75% of consumers are troubled by the threat of AI “misinformation” (Forbes), which explains why brands are voicing concerns about AI shaking consumer trust in content authenticity. The bad news: erosion of consumer trust in website content is a threat to website conversion rates. The good news: marketers can send signals that build […]
Not to be alarmist, but the end is near For those who have been living under a rock, Google will stop collecting information in Universal Analytics (UA – sometimes referred to as Google Analytics 3), as of July 1, 2023. This is the version of Google Analytics that 99% of marketers use to collect data. […]
When the federal government mandated that hospitals and insurers post their prices online (back in Jan 2021), the industry entered a state of shock, with concerns about implementation, tracking, and bottom-line impact. There’s some evidence that only 20-25% of hospitals are in compliance with the rule. Among the non-compliant ones, only two hospitals have been […]
It starts with a lie. “Hi, I’m Stacy,” says the pop-up avatar in a speech bubble, in the lower right corner of your screen. But we all know that Stacy is a bot. It often gets worse from there. “Stacy” doesn’t understand what you want or need. “She” isn’t aware that you’re (choose all that apply) 1. […]