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Intellectual Capital: CT as a destination blog image

Intellectual Capital: CT as a destination

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In the past, Connecticut needed therapy. Somewhere along the way, flanked by 2 world class cities, CT became a 2nd class state. The Atlantic did a nice job explaining why. So let’s face the music. Connecticut has been the smart, attractive one (Yale, an educated workforce, bioscience, household income) who has some really troubling personal […]

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Redefining what education is about blog image

Redefining what education is about

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In a recent meeting with a client who’s spent 30 years as a consultant to large education publishers as well as private colleges and universities, we started talking about the 800-lb question: How can the people responsible for marketing private colleges re-stage what the experience is about? Private college is expensive. Get past it. Any […]

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Eyeflow: How do people scan your site? blog image

Eyeflow: How do people scan your site?

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It takes 1/5 of a second for someone to form an impression of your site. In another 2.6 seconds, they will have located the content that interests them. In that time span of 2.8 seconds the user has scanned the page, made some judgments, and is ready to move deeper into your site. Or move […]

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A checkup on Provider-to-Provider marketing blog image

A checkup on Provider-to-Provider marketing

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Few professionals are more reluctant to market to their peers than healthcare providers. [Although lawyers, for the record, are a close 2nd.] It’s not that healthcare providers don’t see the value of marketing to other providers to develop their brand and build their patient base. It’s just that marketing isn’t in their DNA. It sometimes […]

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How to sell really expensive things on a website blog image

How to sell really expensive things on a website

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Nonsense, poopypants. True, in the earlier days of the web, when it came to big-ticket retail purchases online, a brand’s site could move the target deeper into the sales cycle, but closing the deal was out of the question. Items like luxury watches, premium appliances, and other high-end merchandise needed to be sold in person, […]

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Grooming the ecommerce experience blog image

Grooming the ecommerce experience

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Of the 3 main ways to purchase a product or service – through a retailer (think of an REI store), an online-only marketplace (such as amazon), or directly from a brand (such as adidas) – which would you choose, assuming the price was the same in each channel? That’s one of the questions asked in […]

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Revisiting the role of audio in branding blog image

Revisiting the role of audio in branding

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Did you hear about the Zoe Kravitz Super Bowl ad for Michelob Ultra? The spot uses the sounds of near-silence – whispers, tapping finger nails, carbonated fizzing – to draw viewers into the ad by their ears as much as their eyes. The auditory phenomenon Michelob was leveraging is called ASRM, or Autonomous Sensory Meridian […]

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What adaptive skiing teaches us blog image

What adaptive skiing teaches us

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A recent pro bono engagement with Mount Snow’s adaptive ski program reminded us of a few central (but not always visible) truths regarding the ski resort industry. And life in general. If ever there was an industry that needed to adapt to change, it’s the ski resort industry Climate change. The slow eclipse of Baby […]

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