RECENT INSIGHTS
The Logic of Waiting There is a rational instinct to wait before taking action on AI. The technology is moving incredibly fast, which creates a fear that whatever you implement today will be obsolete in six months. You are busy running a business, managing drivers, and dealing with rising insurance costs. Implementation requires time and […]
The Illusion of Progress There is a moment in almost every operation where someone decides to try AI on their own. A dispatcher uses ChatGPT to draft an email to a frustrated customer. A sales rep tests a new prompt they saw on social media to rewrite a quote. A technician pulls out their phone […]
The Cost of Waiting for the Future It’s hard to ignore the noise around AI right now. You hear about it at conferences, from vendors, and in trade publications. The conversation is constant, but it happens at a level that rarely translates to daily operations. It’s framed as a “massive shift that will transform the […]
Companies are spending serious money on AI right now. McKinsey’s 2024 State of AI report found that 65% of organizations are regularly using generative AI — nearly double the rate from just a year prior. And yet, a Rand Corporation study found that 80% of AI projects either fail outright or never make it to […]
(And How to Manage Each One) You’ve been in the meetings. Someone on your team won’t stop talking about the latest AI prompt they discovered on TikTok over the weekend. Someone else hasn’t opened ChatGPT once. And somewhere in between, the rest of your team is trying to figure out where they stand. After delivering […]
Approximate reading time: 2.5 minutes At this point, everyone and their mother has started using ChatGPT and made other attempts to start using AI tools within their organization. Yet most organizations take a tactical approach to their entry into AI. They try the latest solution that was pitched to them, or test out the most […]